Frequently asked questions and answers about Tattoosafe

The new online shop! Why? Why? Why?

Now tattoosafe gets a new face, a new figure … a whole body lifting if one wants so. We have separated from all insignificant useless rubbish and have become more clear. Why have we done this? Primarily of course for you! Since we want to put new graduations and go with the time. Adult and with new look we will offer you more.

QUITE IMPORTANTLY: Your access data stay the same and you can announce yourselves
as usual with your Login!

Should have forgotten  your password, a new one requests.
You immediately receive an email. Please click the Confirmation link.
In the 2nd email your new password is indicated.
In addition at least the email address corresponding the account must be confessed and be active.
If you have your email address forgotten or changed a new account must be opened.
A new password can be sent only to correct email addresses.

There are some new functions, we will inform like the Daily deal, the memorandum, a Blog,
our new tattoo colour finder and more about the new functions to You during the
coming weeks in detail!

Dear customers,

We have prepared a FAQ area for you.
We managed to filter the most frequently asked questions and provided the corresponding answers.
Should you have any further questions, please do not hesitate to contact us.

Regards, your Tattoosafe Team

1. General

Opening times
Online 24H 365 days in the year
Live store, management and order acceptance Monday till Friday of 9 – 17 o'clock

Address retail shop
Nonnendammallee 6
13599 Berlin

Nearless U. Sta. Haselhorst

Terms and Conditions
You find our Terms and Conditions here: CLICK

All prices for guests (not logged in) including tax.
All prices in the shop for logged in users are netto prices! plus 19% VAT and shipping fee.
We sell only to companies or tattooartists with trade proof.
Please, fill in the Ust./ VAT ID  and send the trading licence by email or fax to us.

Customers within Germany always pay the VAT.
Customers from the EU with stated and valid (will be checked by us!)  VAT-IdNr. do not pay VAT.
Customers outside the EU do not pay VAT.
It always applies the delivery path! If e.g. a Swiss customer orders and has the goods delivered to Germany,
he has to pay VAT.


2. Order

How can I order from tattoosafe?
Online (24H 365 days in the year) register and lay products in the cart.

By phone 030 / 610 811 480 we can accept your order.

For the optimum treatment we ask to You the article numbers from the shop / catalogue
to hold ready the customer number and address.

By fax to 030 / 610 811 480 you can send an order form. Please, the following data do not forget:
The article numbers from the shop / catalogue with information of the amount, which would like to pay,
customer number or address and Tel. No.

With first order we ask to You the trade proof to submit.

invoice & address of delivery
At least 1 invoice address and 1 address of delivery must be put on!
Without invoice address no payment module and without address of delivery no shipping module is visible!

You can put on max. 5 invoice addresses or addresses of delivery.
Examples: In your studio work 3 Artists - 1 address of delivery and 3 invoice addresses.
You are on the road as a guest artists - 1 invoice address and up to 5 addresses of delivery.

3. Shipping

Within Germany the shipping amount from 5.35€ netto,
from 250€ of goods value online (only online!) the shipping is free.
The COD charge within Germany amounts to 7.50€ netto.

Within the EU the shipping amount from 10€ netto.
The COD charge within the EU amounts to 19.20€ netto.

You can see the tabular costs per country  here

Our system indicates You at the end of the order after weight and mass of calculated shipping.
Please, follows that to themselves the shipping from 5 kg can change.
The shipping is insured with us always up to a goods value of 500.00€.

We ships our products by UPS, only in Germany by DHL.
Within Germany the delivery time amounts 2 days. Within Europe 3-5-day delivery time.

4. Payment

How can I pay?

By precash on from us given account in the order confirmation by e-mail with information
of the order number to the optimum pursuit of the payment. Shipping directly after payment entrance.

Cash on delivery directly with acceptance of the package in Cash to the driver UPS.
By Pay Pal, Sofortüberweisung or Skrill (credit card) you can transfer only online.
In our retail shop you can pay in cash, EC- or credit card. Or wash away. ;-)

Security in general and payment processes

Our system is encoded by SSL.
With the payment kinds Pay Pal, Sofortüberweisung and Skrill a forwarding SSL takes place
to the payment servers of the suppliers.
Here the data are also encoded to guarantee a secure payment.

5. Questions to products & complaint

If the product descriptions online are not sufficient we are also available with pleasure on the phone
or by e-mail.

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